Shipping policy
Shipping Policy – Fresenias Fragrance
At Fresenias Fragrance, every order is prepared with care and intention. From our hands to yours, we are committed to delivering your fragrance experience seamlessly and securely.
Order Preparation
Each order is carefully processed within 3–7 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delivery Timeframes
Shipping times vary depending on your location:
- Domestic: 3–7 business days after dispatch
- International: 7–21 business days after dispatch
Please note that delivery times are estimates and may be influenced by external factors such as customs processing or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on destination and selected shipping method.
International Shipping
For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer. Fresenias Fragrance is not liable for delays caused by customs authorities.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to become available.
Delivery Responsibility
Once a package has been handed to the carrier, Fresenias Fragrance is not responsible for lost, stolen, or delayed shipments. We recommend ensuring a secure delivery location.
Shipping Information
Please review your shipping details carefully at checkout. Fresenias Fragrance cannot be held responsible for orders delivered to incorrectly provided addresses.
Contact
For any questions regarding your order, please contact us at:
📧 info@FreseniasFragrance.com